Last Updated: 30 March, 2024
Privacy Policy
INTRODUCTION
Resourceful Solutions Ltd respects your privacy and is committed to protecting your personal data, ensuring that your privacy is protected, and that we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom (UK). This Privacy Policy tells you how Resourceful Solutions make use of your personal data when you visit our website, interact with us, and buy our services. It also tells you about your privacy rights and how the law protects you. It is important that you read this Privacy Policy, together with any other privacy policies we may provide, so that you are fully aware of how and why we are using your data. If you have any questions, or would like to exercise your privacy rights, please follow the instructions in this Privacy Policy. See ‘How to contact Resourceful Solutions about confidentiality’ below.Our website
Our website, www.resourcefulsolutions.co.uk promotes our specialised human resources and payroll services for small and medium sized enterprises. Our website also allows us to provide information on Human Resources and Payroll in the form of a newsletter.Who we are
We are registered as Resourceful Solutions Ltd, registration number 15502912. Our registered address is Nottingham NG7 7AJ. Any member of the Resourceful Solutions team may act as data controller of your personal data.THE DATA WE COLLECT
We may collect the following types of personal information when you visit our website or use our services:- Contact Data, including your name, email address, and phone number.
- Demographic Data, such as your postal code, preferences, and interests.
- Website usage Data, including your IP address, browser type, referral source, pages visited, and the length of time you spend on our website.
- Financial Data including bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
- Your IP Address
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, and feedback and survey responses.
- Usage Data about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and affiliated partners.
How we collect your Data
We use different methods to collect data from you and including through:- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by, phone, forms and email This includes personal data you provide when you:
- Become a Resourceful Solutions client
- Register to attend one of our events;
- Create an account on our website;
- Subscribe to our service or publications;
- Request marketing to be sent to you;
- Enter a promotion or survey;
- Carry out any transactions on our website;
- Provide information about yourself for specific purposes; or
- give us some feedback.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Cookies can be used to show you relevant Resourceful Solutions content on social media services or other websites – these are known as ‘retargeting’ or ‘advertising’ cookies. For more information on the cookies, we use and how you can control your cookie preferences see our Cookie policy. You may block cookies by activating the setting on your browser or mobile device that allows you to refuse the setting of all or some cookies. However, if you use your browser or mobile device settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
- Third parties. We may receive personal data about you from various third parties and public sources such as our business delivery partners, suppliers, sponsors, event organisers.
How We Use Your Data
We use the information we collect to understand your needs and provide you with a better service, and in particular for the following reasons:- Where we need to perform the contract, we are about to enter or have entered into with you.
- Where it is necessary for our legitimate interests as set out or those of a third party and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Where you have provided your consent to us to use your personal data in a certain way such as direct marketing by email.
- Where you, or permitted selected third parties provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS or pop ups) with information about goods and services. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
- Where you have consented to us customising our website according to your preferences.
Purpose For Which We Will Use Your Data
We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We may also process your personal data without your knowledge or consent, in compliance with this policy, where this is required or permitted by law.- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer or device;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
- to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.
- Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above.
How We Will Share Your Personal Data
We may share your personal information with any member of Resourceful Solutions Ltd, which means our subsidiaries as defined in section 1159 of the UK Companies Act 2006. Specifically, we grant access to your personal information to IONOS and may transfer your personal information to IONOS, who host our site and who may process your personal data on our behalf. We may also share your information with selected third parties including:- business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
- analytics and search engine providers that assist us in the improvement and optimisation of our site.
- payment service providers that assist us to take payments from you.
Where We Store Your Data
We share your personal data within the Resourceful Solutions Group. In general, the personal data that we collect from you will be stored at a destination within the UK or European Economic Area (EEA). However, we may also transfer your data outside the EEA. Your data may also be processed by staff operating outside the EEA who work for Resourceful Solutions or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.Data Security
We are committed to protecting the security of your personal information. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Unless required in connection with the purpose(s) for which it was collected and/or is processed, we remove your personal data from our records seven years after the date it was collected unless different retention periods apply, for example we will keep member data for 15 years after membership expiry in order to comply with requests for verification of membership status that are made to us. However, if before that date (i) your personal data is no longer required in connection with such purpose(s), (ii) we are no longer lawfully entitled to process it or (iii) you validly exercise your right of erasure, we will remove or anonymise your personal data from our records at the relevant time. Where we anonymise your personal data (so that it can no longer be associated with you) we may use this information for research or statistical purposes indefinitely without further notice to you. If you request to receive no further contact from us, we will keep some basic information about you on our suppression list in order to comply with your request and avoid sending you unwanted materials in the future. You have the right to ask us not to process or to stop processing your personal data for marketing purposes. You can exercise your right to prevent such processing by checking or un-checking certain boxes on the subscription forms we use to collect your data. You can also exercise the right at any time by contacting us at contact@resourcefulsolutions.co.uk You may request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it subject to any exceptions that apply. To assist us in processing your request, you will need to provide details of the information sought. Please describe, in as much detail as possible, the information you wish to have access to and if appropriate, any dates relevant to the information sought.COOKIES
Our website uses cookies to analyse website traffic and personalise your experience. A cookie is a small file that asks permission to be placed on your computer’s hard drive. By accepting the use of cookies on our website, you are providing us with consent to use them in accordance with this Privacy Policy.Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for the following circumstances:- Trusted third parties who assist us in operating our website, conducting our business, or providing services to you, if those parties agree to keep your information confidential.
- When we are required by law to disclose the information.
Your Rights
Under the GDPR and other data protection laws, you have the following rights:- The right to access the personal information we hold about you.
- The right to request correction of any inaccurate or incomplete information.
- The right to request erasure of your personal information.
- The right to restrict or object to the processing of your personal information.
- The right to withdraw your consent at any time.